FAQs

All product specifications should be stated on the product page under the "Technical Specifications" dropdown

In the unlikely event that a product is out of stock, it will be available for purchase on backorder. If a product is not available on backorder, this means that we are not expecting to restock soon. If you want to know about a specific product then contact us

We are always looking for cool new products to bring to our range, if there's something you've seen out in the wild that you think would suit Rock Shop Repeat, then let us know!

Location	Service	Fee
Mainland UK	Parcelforce 48/Royal Mail 48 (2 days)	£2.99
Mainland UK	Parcelforce 24/Royal Mail 24 (Next day)	£7.99
Mainland UK	Parcelforce 24 AM (Next day before 12pm)	£14.99
Highlands & Islands	Parcelforce 48	£11.99
Northern Ireland	UPS Standard	£9.99
Isle of Man & Isle of Scilly	Parcelforce 48	£11.99
Isle of Wight	Parcelforce 48	£7.99

We'll email a dispatch confirmation which will include your tracking details.

Unfortunately we cannot currently accommodate PO Box or BFPO delivery addresses.  Orders to these addresses will automatically be cancelled and refunded.

You'll be able to track your delivery using the link in your shipping confirmation.  If your delivery status says your order has been delivered, but you have not received it, please check with neighbours or in your safe space in case it has been delivered there.

We ship from the UK however, customs and import tax is included in shipping to EU countries.

Deliveries outside of the UK and EU (including Norway and Switzerland) may incur import taxes and/or customs duties.

All shipping times are estimates, and not guaranteed unless specified.

You have 14 days from purchase to notify us of a return. You have 14 days from the date you notify us to return the item/s.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You must make the return within 14 days of notifying us of the return. Failure to do so can result in delayed or rejected refunds.

To start a return, you can contact us at hello@rockshoprepeat.com. Please note that returns will need to be sent to the following address: 

Returns @ Rock Shop Repeat

113 New Court Way

Ormskirk

United Kingdom

If your return is accepted, you must then purchase a shipping label and send your item/s to the above address. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@rockshoprepeat.com.

We'll aim to have your return processed as quickly as possible, however during busy times this can be up to 14 working days.

Once your refund has been processed, funds should reappear back into your account within 1-7 working days of the return being processed, depending on your banking provider. Refunds will be made to your original payment method, unless you have chosen the option to have a refund to gift card.

Your order number can be found on your confirmation email, or get in touch with our team and they'll be happy to help.

In the unlikely event that you've received a faulty or incorrect item, please contact customer service so we can get this sorted for you.